The customer accepts the terms and conditions when placing an order.

Delivery and return conditions

Delivery methods and charges

Free delivery for orders over 85€ in Finland!

Delivery to Europe

All orders are processed and delivered from our warehouse in Nummela.

Prices and payment

All prices include VAT at 25.5% (24% before 1.9.2024). Orders shipped within the EU will be charged at the tax rate of the country of delivery. Orders outside the EU are paid at checkout without VAT.

Delivery charges vary depending on the delivery method chosen and will be indicated at the time of ordering before payment is made.

Payment methods available:

• ApplePay
• MobilePay
• Online banking
• Visa, Mastercard and American Express
• Visa Electron
• Klarna Direct Debit
• Qliro invoice
• Trustly

Gift cards and discount codes

Due to the technical features of our online shop, it is not possible to combine more than one gift card or discount code in the same order. Please ensure that you activate the gift card or discount code at the checkout. Forgotten gift vouchers or subcodes cannot be refunded afterwards.

Return or exchange

The customer accepts the terms and conditions at the time of placing the order.

The customer has a 14-day right of exchange and return according to the Finnish Consumer Protection Act. The right of return applies only to unused and saleable products in their original packaging with the hangtag attached.

Return instructions

Return the products and the form well packed to a Posti or Matkahuolto service point. Write the customer return code and the return address on the parcel. Fill in the return form that came with your order and include it in the parcel. If you cannot find the return form, you can print it from this link.

• Return to a Posti service point: write Asiakaspalautus 619207, Globe Hope Oy, Harjutie 14, 03100 Nummela on the parcel
• Return to a Matkahuolto service point: write Asiakaspalautus 9523349, Globe Hope Oy, Harjutie 14, 03100 Nummela on the parcel

The return is free of charge. Please keep the receipt.

You can also return the parcel to our store during opening hours (Harjutie 14, Nummela).

If you are unable to print the form Include a handwritten note with:

• Name of the orderer
• Order number
• Name, size and colour of the returned product

Exchange

If you want to exchange a product for another one, mark your preferred product in the "Exchange / refund" section of the return form and send the parcel the same way as a return. No handling fee is charged for exchanges.

If you return the entire order, we will refund the postage fee charged for the basic delivery (5,90€ for small parcels by Post, 6,90€ for other deliveries). For Home delivery and Express delivery, the additional postage is non-refundable (i.e. if you have ordered a Home parcel or Express delivery, the postage to be refunded to you is 6,90 €). For partial returns, the postage is non-refundable.

Return handling fee of 5,90€ will be charged for all returns, regardless of whether you return the whole order or only part of it.

The handling fee will not be charged if the customer wishes to exchange the product for another one.
If the customer returns the product without an exchange, the handling fee (5,90€) will be deducted from the refund to be returned. The refund will be paid to the customer's original method of payment or alternatively as a gift voucher to the online shop.

For unclaimed packages, we charge a return shipping fee of 6,90€.

Returns will be processed within 14 days of receipt and verification. Once the return is accepted, the money will be refunded using the same payment method as the original order. We will not refund any additional costs incurred for express or home delivery.

Liability for errors

If the product delivered is faulty or does not correspond to the order, the customer has the right to make a complaint. The complaint must be made within a reasonable time from the time the defect was discovered.

Handling of the complaint:

• The customer should contact customer service by email (info@globehope.com).
• The defective product can either be exchanged for a new one, repaired, or the customer can receive a price reduction or cancel the transaction, depending on the situation.
• Our online store will be responsible for the return costs of the faulty product.